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Questions to Ask When Hiring a Home Care Agency

Questions to Ask When Hiring a Home Care Agency

It’s important to have a clear idea of what you’re looking for when you’re considering a provider of elderly home care services for you or your aging loved one.

In your screening process, researching the background of your potential service provider is a crucial step in ensuring that you or your senior loved receive only quality care. Here are some categorized questions you can base your research on to help you get started.

  • Agency’s Credentials
    • Is the agency certified and licensed by the state?
    • Is the agency affiliated with Medicare, Medicaid, and other health care assistance programs of the state?
  • Caregivers
    • How does the agency ensure they find and recruit quality caregivers?
    • Are the agency’s caregivers licensed and accredited?
    • Does the agency conduct regular background checks and drug-screenings for its caregivers?
  • Services
    • Does the agency provide the type of care service that you need?
    • Are the agency’s services available 24/7?
    • What is the customer satisfaction rate of the agency?
  • Cost of Services
    • Is the agency’s cost of service reasonable and affordable?
    • Does the agency accept government insurance such as Medicaid, Medicare, and other health care assistance programs of the state?
    • Does the agency offer a flexible payment plan for long-term services?

When an agency manages to meet these requirements, then you’ve found an agency capable of providing you the service that you need.

If you’re looking for a home care agency in California, consider hiring Chajinel Home Care Services. We’d be more than glad to answer your questions!

Our years of quality service have made us a leading provider of home care services in San Francisco, California. Call us today!

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